Privacy Policy

Last updated: January 2026

Introduction

ClearSight Diagnostics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website at rainforestformulas.com, contact us for diagnostic services, or interact with our property maintenance solutions.

We operate as a property diagnostic and maintenance services provider based in Alexandria, Egypt. Our mission is to help property owners identify and understand visible degradation issues such as water marks, algae, and mineral deposits through expert guidance and transparent solutions. This policy applies to all visitors and clients who engage with our services.

Information We Collect

We collect personal information in several ways:

• Contact and Inquiry Information: When you submit a contact form, email us, or call to request diagnostic guidance or service information, we collect your name, email address, phone number, property location, and a description of the visible degradation issue you are experiencing.
• Service Request Data: If you request a diagnostic consultation or maintenance service, we collect details about your property, the specific symptoms or concerns you have observed, and any preferences you communicate regarding our recommendations.
• Website Usage Information: We may collect information about how you interact with our website, including pages visited, time spent on the site, referral sources, and device information (browser type, operating system, IP address). This helps us understand user behavior and improve our diagnostic resources and content.
• Cookies and Similar Technologies: Our website may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather analytics data. These are typically non-identifying but may be linked to your contact information if you have submitted a form.
• Communications: When you correspond with us via email or phone, we retain copies of those communications for service delivery, follow-up, and record-keeping purposes.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To respond to your diagnostic inquiries, provide expert guidance on visible property degradation, explain root causes, and recommend appropriate maintenance solutions.
• Communication: To contact you regarding your inquiry, send service updates, follow up on recommendations, and provide relevant information about our offerings.
• Website Improvement: To analyze usage patterns, identify popular diagnostic topics, and refine our content, photography, and symptom library to better serve property owners.
• Marketing and Outreach: With your consent, to send you educational content about property maintenance, seasonal degradation patterns, and cost-of-delay information relevant to your property concerns.
• Legal and Compliance: To comply with applicable laws and regulations in Egypt and to protect our legal rights and the rights of our clients.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Processors: We may engage third-party service providers (such as email delivery services, analytics platforms, or hosting providers) who process information on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If ClearSight Diagnostics is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

• Contact and inquiry information is retained for at least two years to maintain service records and support ongoing client relationships.
• Website analytics data is typically retained for up to one year.
• Communications and service records are retained in accordance with our business practices and applicable legal obligations in Egypt.

You may request deletion of your personal information at any time, subject to legal and contractual obligations we may have to retain certain data.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics. These technologies allow us to:

• Remember your preferences and settings.
• Track website usage patterns and identify which diagnostic content is most helpful.
• Measure the effectiveness of our communications.
• Provide a more personalized experience on return visits.

Most web browsers allow you to control cookies through browser settings. You can typically choose to refuse cookies or be alerted when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Right of Access: You may request confirmation of what personal information we hold about you and request a copy of that information.
• Right of Correction: You may request that we correct inaccurate or incomplete personal information.
• Right of Deletion: You may request deletion of your personal information, subject to legal and contractual retention obligations.
• Right to Withdraw Consent: If we are processing your information based on your consent, you may withdraw that consent at any time.
• Right to Object: You may object to certain processing of your information, including marketing communications.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security of Your Information

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission, restricted access to personal information, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by ClearSight Diagnostics. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services and website are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

International Data Transfers

ClearSight Diagnostics is based in Alexandria, Egypt. If you are accessing our website from outside Egypt, please be aware that your information may be transferred to, stored in, and processed in Egypt. By using our website and services, you consent to the transfer of your information to Egypt and its processing in accordance with this Privacy Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

We will respond to your inquiry within a reasonable timeframe and work with you to address any privacy concerns or requests.